Consumer Support

With Ennergi Technical Solutions, technical support for your home computer or home office just got a lot more convenient. If you have a computer problem, why go through the trouble of taking your computer to a large department store? We take the hassle out of technical support by coming to your home or place of business to resolve your computer problems, install new hardware, setup your wireless network or train you in the use of your computer and applications. If you prefer (or for more serious and time-consuming problems), we can bring your computer back to our command center for repairs as well. In all cases, we do the legwork.

Our certified technicians are experienced in many facets of technology and support, from computer hardware repair and upgrades to application support and network implementation. We can work with any problems you may be having with your home computer or home network. Ennergi Technical Solutions is your one-stop support shop.

New! E-mail and remote support contracts!
In an attempt to cater to a world-wide customer base, and because some people just don’t have the time to request an in-person visit from a technician, we’re offering short-term E-mail and remote support contracts. This means that you can ask for help from Ennergi Technical Solutions about any computer related problem and receive a guaranteed response within 24 hours. If the problem is more severe than what we can help to fix via e-mail, we can log into your computer remotely and attempt to fix the problem for you. While your contract is in effect, there is no limit to the amount of time we spend answering e-mails to address your problem.

This is a very cost effective method of keeping your computer up to date and running efficiently, and for having the peace of mind that an Ennergi technician is only an e-mail away to answer your questions. The current cost for a 3 month E-mail and remote support contract with Ennergi Technical Solutions is $100.

Small Business Support

Ennergi Technical Solutions offers a superior level of technology support for our business clients at a modest rate. We support the technologies commonly used by small businesses, such as networking, security, E-mail systems, remote access, VoIP and videoconferencing for meetings. Ennergi Technical Solutions is a one-stop-shop for technology support and implementation for your small business, whether you sell products online from your home, meet with clients at your office or sell merchandise from a store front.

There are certain key technologies that are necessary for the function of any business. For example, company E-mail and file sharing are basic functions necessary for communicating with clients and inter-office between employees. Ennergi Technical Solutions can keep these systems functional while also providing basic support for client workstations, network printing, Internet access and more.

Ennergi technicians can redesign your company’s network to be more efficient and cost effective, or implement a new network entirely. Wireless networks are an option as well, which are often more cost effective than standard wired networks while offering the same level of security. In all cases, Ennergi Technical Solutions can handle all of your small business technology support needs.

Extended discounted support contracts are available as well. Please contact Ennergi Technical Solutions for more information.

Our Rates

We understand that consumers and small businesses have limited funds to spend on technical support. Our rates are therefore competitive to accommodate the non-corporate market we specialize in. Fees are broken down into two groups - consumer support and small business support. This is necessary due to the nature of the technical problems associated with home computers versus small business networks and workstations.

Our rates are charged by the hour, not by the task. We feel it is confusing for the consumer to see a long list of charges for one technician visit, which invariably adds up to be more money than a standard base hourly rate. When you are visited by an Ennergi technician, any problem or question you have can be addressed on the spot for one low, base rate.

Invoicing and Information
For your convenience, billing is accepted either while the technician is on-site, electronically by E-mail (with credit card payment available) or through a mailed invoice. We accept checks and major credit cards. New clients will be supplied with a user ID, password and URL where they can go to pay an invoice and obtain useful information about their Ennergi Technical Solutions account.

Frequently Asked Questions

What is your target market?
Ennergi Technical Solutions specializes in technical support for consumers and the small business. We are not a large corporation with an abundance of employees or overhead and thefore we are able to offer our home based and small business clients the personal attention, the expert support and the low rates they desire.

What makes Ennergi Technical Solutions unique? Why should I do business with your company?
Our focus is on personal attention and expert technical support. Customer satisfaction is our goal. We understand that home based consumers and small business owners require a different dynamic from a technical support company than a large corporation would. Therefore, we tailor our solutions to our target market, offering professional and personable in-person technical support with a focus on customer satisfaction. We understand that our clients do not have large budgets to spend on technical help and therefore our rates are lower to reflect the market we specialize in.

Contact Us

To submit a request for technical support, please complete the contact form below, or E-mail Ennergi Technical Solutions with as much information as possible regarding your problem. Please complete all fields in the contact form accurately. Ennergi Technical Solutions values your privacy and therefore your personal information will never be shared.